Need to return merchandise? Please follow our Return Procedure:
Complete the Return Form and fax it back to Gecko Depot at 1.866.759.0906.
Upon reception of the Return Form, Gecko Depot will issue a Returned Merchandise Authorization Number (RMA#) and will fax it back to you. Once you receive the RMA#, you may return the merchandise, freight prepaid, with the carrier of your choice.
Please note that:
· you must write the RMA# on all boxes addressed and returned to Gecko Depot. Any merchandise returned without an RMA# will be sent back to its sender.
· you must carefully pack the returned merchandise or you will be held responsible for all damages occurred during transportation.
Send the merchandise Gecko Depot, freight prepaid. Please keep the waybill numbers of your shipment(s) in case the merchandise is lost and tracking is necessary.
Returned merchandise will be tested within a maximum of 2 weeks upon receipt. If the cause of the problem is not covered by Gecko’s warranty, the repair will be invoiced to you (see Warranty Statement).
Repaired merchandise will be returned. A service invoice is issued and mailed with each report.
Gecko Depot Service Department
450 des Canetons
Quebec City (QC)
G2E 5W6 Canada
For more assistance, call Gecko's Technical Support Department at 1.800.78.GECKO