Gecko Depot strives to offer the highest level of service and quality to you. Below are our policies and procedures to ensure smooth handling of your parts orders. Please note we do not sell direct to consumers. This catalogue is intended for qualified spa technicians, spas dealers and pool & spas distributors in Canada.
Minimum order
There is a 50$ minimum order requirement. A handling charge of 10.00$ will be applied to all orders below minimum requirement.
How to place an order
By phone
You may call one of our technicians at 1-800-784-3256, please ask for the Technical service department or to be referred to extension 350. You will be redirected to our call center where a technical agent is ready to take your call from 8:30 AM until 7 PM Eastern time. Please note that an additional 15$ handling fee will apply to orders placed by phone.
By fax
Our toll free fax number is 1-866-759-0906. You may use our fax order form, if not please make sure all requested information on the form is on your own purchase order. Please note that an additional 15$ handling fee will apply to orders placed by fax.
By eMail
You can reach us by e-mail at
Payments
Payments must be made by credit card. We proudly accept Master Card or Visa. COD service is not available.
Pricing
The pricing in the catalogue is shown as a recommended end-user list price. You may contact our customer Service department for your current discount at any time. Prices are subject to change without notice.
Special order
If you request an item that is not offered in our catalogue, we will do our best to get it for you with the shortest delay possible. We will inform you of the cost and lead time before processing your order. Special orders are final and cannot be returned or canceled.